SHIPPING POLICY

Shipping Policy

Last updated: [08/07/2023]

Thank you for choosing Draku.Co. We are dedicated to providing you with exceptional products and services. Before making a purchase, please carefully review our Shipping Policy to ensure a smooth shopping experience.

Processing Time:

Orders typically undergo processing within 3 to 6 business days from the date of payment. Please note that our business days exclude weekends and holidays.

Shipping Time:

Shipping time encompasses the duration it takes for your items to leave our warehouse and arrive at your designated address. Shipping times may vary based on your location and the chosen shipping method. Standard shipping generally takes 3 to 6 business days, while expedited shipping options may expedite delivery to 2 to 4 business days.

Shipping Rates:

Shipping rates are calculated based on factors such as the weight of the products, your location, and your preferred shipping method. You will be able to view the applicable shipping charges during the checkout process before finalizing your order.

Tracking Your Order:

Upon dispatch, you will receive an email containing a tracking number. This tracking number allows you to monitor the transit progress of your package until it reaches your destination.

Shipping Destinations:

We currently extend our shipping services to [list of countries or regions you serve]. If your desired destination is not included, please contact our customer service team to explore potential shipping arrangements.

Delivery Concerns:

In instances where your order does not arrive within the anticipated timeframe, kindly utilize your tracking information for updates. Should any concerns arise, do not hesitate to get in touch with our dedicated customer service team. Delays might occur due to customs processing or unforeseen external factors beyond our control.

Customs and Import Taxes:

For international orders, please be aware of the potential for customs fees or import taxes upon entry into your country. These fees are determined by your local customs authorities and are the responsibility of the customer.

Lost or Damaged Items:

While we take utmost care in packaging, we cannot assume responsibility for items lost or damaged during shipping. If your order arrives in a damaged condition or goes missing, please contact the shipping carrier directly and initiate a claim with them.

Returns:

For comprehensive information on returns, kindly refer to our Return Policy.

If you have any questions or require further clarification about our Shipping Policy, feel free to reach out to our customer service team at info@draku.co

Last updated: 08/07/2023